Reservations made within 48 hours of the scheduled class do not qualify for a refund. We offer guests full refunds for cancellations made at least 48 hours (2 days) prior to their scheduled workshop. If a guest needs to cancel within 48 hours (2 days) of their booked class or does not make it to their class on time, a refund will not be issued. Instead, we will allow a guest, a 1 time reschedule. If a guest fails to call or contact us for a missed reservation (no call, no show) this reservation is automatically forfeited. If a guest is unsure of a reschedule date a credit will be issued. When a customer reschedules or is given a credit, this action automatically makes the reservation ineligible for a refund. Guests are not permitted to reschedule their reservation more than once. A guest must reschedule or use their credit within 3 months of the original time booked. IF A GUEST IS MORE THAN 15 MINUTES LATE TO A RESERVATION AND FAILS TO CALL TO RESCHEDULE, THE CLASS WILL BE CANCELLED AND NO REFUND ISSUED