Lynxair Logo

Frequently Asked Questions

Everything You Need to Know About Lynx Air's Departure. See What's next.

When is Lynx Air ceasing flight operations?

Lynx Air will cease flight operations as of 12:01 a.m. MT on Monday, February 26. For details about what to do if you have future travel with Lynx, please read through the questions below.

Why is Lynx Air ceasing operations?

Tremendous work was put into the growth and expansion of Lynx Air over the past two years, offering Canadians a low-cost, seamless travel experience. However, the compounding financial pressures associated with inflation, fuel costs, exchange rates, cost of capital, regulatory costs, and competitive tension in the Canadian market have ultimately proven too steep a mountain for our organization to overcome. It is with a heavy heart we leave the skies. We hope in our absence that our vision to Inspire More Canadians to Fly leaves its mark on our passengers.

When did Lynx know they would be ceasing operations?

Ceasing operations was a very difficult decision for Lynx to make. We worked tirelessly to find a solution to keep our operations going, but encountered several challenges in allowing us to do just that. When it became the only path we could take, we kept our passengers and staff in mind and knew the effects of this decision would touch many. The decision was made quickly to wind down operations while leaving enough time to get our crews and as many of our passengers as possible home.

I have a flight booked with Lynx Air for travel on or after Monday, February 26. What should I do next?

If your flight is for travel from Monday, February 26 onward, you will receive notice of cancellation of your flight. Lynx Air will not be processing refunds for future travel. You can request a chargeback through your credit card provider directly.

What is the process to secure a refund for future travel?

Funds for future travel are available by calling your credit card company and requesting a chargeback.

I am partway through my journey and need to get home. What should I do?

First, check your flight status as we will be operating most flights through to Monday, February 26. If your flight is scheduled for after February 26, you will receive a flight cancellation notification and you will be able to get a refund for your flight.

I have a friend/family member who is currently travelling with Lynx. What should I do?

Please check the status of their flight Flight Status Information | Lynx Air, as most flights will be operating through February 26. If they are travelling after February 26, they should have their flight refunded and make alternate arrangements.

What happens to delayed baggage?

If you are following up about a delayed bag, Lynx Air contacted all passengers whose bags were in their possession as of February 26, 2024, via email and worked with the passengers to reunite their bags. If you did not receive an email from the Central Baggage team, unfortunately your bag is considered lost. We recommend reaching out to your insurance provider to see if you have coverage to replace the lost items.

I have a Lynx travel voucher or flight voucher. Can I still use it?

Unfortunately, travel vouchers and flight vouchers will no longer be accepted once Lynx ceases operations.

Is Lynx still operating out of airports?

Lynx will cease all flight operations on February 26, 2024 at 12:01 a.m. MT.

I really liked flying Lynx. Why is this happening?

Our passengers were a big part of our purpose and drive to build our airline. Offering low fares to inspire Canadians to fly more and to spend more enjoying time with loved ones in beloved destinations was a great privilege. Thank you for supporting us in our journey, we are as disappointed as you are. We are thankful for the loyalty of our passengers who valued our ultra low-cost carrier model. We know this is a shock to many and our goal is to make the wind down of our operations as seamless as possible. It has been a privilege to serve you.
FAQ Updates Image