ToolKing

We are ToolKing Limited, a company registered in England with registration number 10283903. Our registered address is Unit 10, Long Island Park, Carlisle,
Cumbria, CA2 5AS. When you (the person named on the order) place an order with us, we will do business with you under the following terms.

• Prices

We offer goods for sale through:
our website www.toolking.online;
our catalogue; and
our branches.
Our prices may change and printed material such as catalogues or advertisements will always show our best prices at the time of printing. During the period the catalogue is valid, we may offer things at a lower price. This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have. We will always use the lowest price we are quoting at the time that your order is processed.

• VAT

The prices we quote always include VAT at the relevant rate. VAT number is GB 305114064.

• Payment

We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. Our branch also accept cash. We will only accept your order if we receive the payment in full.

• Sending you the goods

We will normally send you your goods on the same working day, as long as we receive your order before 1pm.

• Unwanted goods 28-day refund

We hope that you never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 28 day money back guarantee. All you need to do is:
For quick and easy returns take your unwanted or faulty item(s) to your nearest Toolking branch
If your item is unwanted and not faulty, please make sure that it is in unused condition complete with its sealed original packaging, alongside any promotional items associated with the purchase.
Please remember to bring your receipt/invoice to the branch.
We will check the items to confirm they were purchased in the last 28 days.
We can then offer an exchange, a credit or issue a refund against the original method of payment.
You will receive your refund within 14 days of refund transaction.

• Website returns 

We hope that you never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 28 day money back guarantee. All you need to do is:
Contact us by email, telephone or visit branch.
Buyer is liable to pay return postage costs.
Please return using tracked and insured postage, as Toolking limited will not be liable for any loss or damages.

Return address:
Toolking
Unit 10
Long Island Park
Lamplugh Street
Carlisle
CA2 5AS

• Quality assurance

If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your statutory rights are not affected.

• Pricing errors

We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.

• Unexpected circumstances

If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.

• Age restrictions

Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery, or collecting the goods, is also over 18. We will carry out age checks for orders containing age-restricted items, and you may need to provide official documents as proof of age.
We can cancel your order for age-restricted items if we have good reason to believe you do not meet the relevant age restriction.

• Legal responsibility

Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.

• Law

These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.